Refund & Return Policy

Refund & Return Policy

Last updated: October 30, 2026

At PipiTEA Boutique, customer satisfaction matters to us. If something isn't right with your purchase, we're here to help.

1. Return Window

You may request a return within 14 days of receiving your order.

To qualify for a return, items must:

  • Be unused and unworn.

  • Be in their original condition.

  • Have all original tags and packaging, where applicable.

  • Be free from damage caused after delivery.

2. How to Request a Return

To start a return, contact us at:

Email: support@piipitea.com

Please include your order number, the item you wish to return, and the reason for your request.

Our customer support team will review your request and provide return instructions, including the applicable return address.

Please do not send items back without contacting us first.

3. Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or other customer preference, the customer is responsible for return shipping costs.

If an item arrives defective, damaged, or incorrect, please contact us. We will review the issue and provide an appropriate solution, including covering reasonable return shipping costs where applicable.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us at support@piipitea.com with:

  • Your order number.

  • A description of the issue.

  • Clear photographs showing the problem, if applicable.

We will review the situation and work with you to resolve it.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. The time it takes for the refund to appear may depend on your payment provider or financial institution.

Original shipping charges, if any, may not be refundable unless required by applicable law or the return is due to an issue attributable to us.

6. Exchanges

If you need a different size, color, or item, please contact us. Exchanges are subject to product availability and may require a new order.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We can only guarantee cancellation before the order enters processing or fulfillment.

Once an order has been shipped, it cannot be cancelled through this process. You may still contact us regarding the return procedure.

8. Contact Us

For questions about returns or refunds, contact:

PipiTEA Boutique
Email: support@piipitea.com
Phone: +1 800-913-4765
Address: 607 W Horatio St, Tampa, FL 33606, United States

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.